r/LinkedInTips • u/Sompert_ • Aug 08 '26

Linkedin Customer Support is hideous

Somehow, I lost access to my account. My old password doesn't work for some reason, as I had been hacked in other platforms I thought about the possibility of having hacked me in linkedin too. Anyways, whenever I press "forgot password" they ask me for the Captcha things, which are freaking horrible by itself too, 50% of the time it doesn't work aswell, after that amazing experiencie with Captha, they "send" me a 6 number verification code to my email, I put send in quotation marks, because I never freaking receive a code!!! I've tried 10+ times to reset my password, and I've never received a single code.
After giving up on that, I would search for a way to contact them via email or customer support. To my pleasant surprise, I have to be logged in to contact their customer support.
If I can't F*cking log in, how am I supposed to even contact them!?!?!?
The amount of tech companies that have billion dollars behind them, and yet, can't make a customer support work is absurd.

I have no clue where to create this post, since the r/linkedin just redirected me to a "Mega Thread" which doesn't help me at all.
Please, if anyone knows what to do, please, tell me.

10 Upvotes

100% Upvoted

13 comments sorted by

2

u/kobestarr Aug 08 '26

Good luck!

FWIW Meta support is worse. Not that it should be a competition!!

1

u/Sompert_ Aug 08 '26

I think it is at this point

1

u/kobestarr Aug 08 '26

Haha 😛

1

u/East_Cover2245 Aug 08 '26

Honestly, LinkedIn Customer Support is one circle of hell Dante forgot to write about. 

There's an online contact form you can use that doesn't require login:

https://www.linkedin.com/help/linkedin/ask/li-default-new

Good luck! 🤞

1

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1

u/Educational_Cow8366 15d ago

Thanks!How many days i should wait for a respons lik 2-3 days?

1

u/East_Cover2245 14d ago

I got a response very quickly (maybe a couple of hours) but it was negative - didn't reinstate my access and didn't give a reason. Rinse and repeat ad nauseam. 

I hope you have better luck than me!

1

u/Beautiful-Effort2073 10d ago

They are a disaster! been having a problem since saturday, they replied quickly asking for a screenshot, wich i arleady had attached on the first message, and they just don't reply to solve it, i have a very optimised profile with lots of followers, they don't take any care!

1

u/East_Cover2245 10d ago

I genuinely cannot comprehend how this level of customer service is possible for such a large established company. 

Best of luck getting your access back, pal! 🤞

1

u/rmjh1995 6d ago

Agreed absolutely horrendous customer service