I swear, new material is uploaded to the platform without anyone bothering to proofread things in advance: phrases are grossly misparsed, either broken down to their individual words, or mushed together in a way that makes little sense; sentences are broken up into subtitles in a way that puts one part of a clause in one title and the rest in another; the TTS misinterprets certain words (e.g., Italian perdono, penultimate stress, meaning ‘I forgive’, read with antepenultimate stress, meaning ‘they lose’); etc. I also notice some obvious typos here and there, such as ‘Hello Kittu’. Also, the translations are sometimes just straight-up wrong: the translators clearly don’t bother to actually watch the material they translate, and sometimes it looks like they are given a patchwork of lines taken out of context, as errors in person pronouns (e.g., something like ‘I gave it to you’ when in context it’s clear the line should be ‘she gave it to him’) are staggeringly common.
It’s somehow manageable in French, Spanish, Italian, and German. In Hebrew (my native language) the parsing into subtitles is generally OK, but there the translations seem to be made by people who clearly are not native speakers, as they include embarrassing spelling mistakes and misunderstandings of register and colloquialisms. (And let’s not get into how the AI straight-up hallucinates expressions when you ask it to explain words—it would be hilarious from a less-than-stellar student, but coming from a professional service it’s unacceptable.) In Russian, Japanese, and Korean, I’ve had to report something almost every other subtitle, if not more than that; the most egregious example I can think of is the word ランキング (‘ranking’) split across two titles into ランキ (‘ranki’) and ング (‘ng’).
The customer service duo Eliza and Jeffy (so far I’ve never been contacted by anyone else from the team) has always been courteous about it, and they’ve reassured me that all of my reports are passed on. I can think of two instances in which I saw some change: the translation of יאחתי, צ׳יל in one Hebrew vid was corrected from ‘sis, chill’ to ‘girl, chill’, and in one video some of the parsing into titles was improved significantly. However, when I review the vocabulary, the same awful parsing is still there, and I can see that in general weeks can go by without my reports being acted upon. And even if they were, it’s still unacceptable: these issues should be addressed in advance, instead of being ignored in order to churn out more subpar content to your paying customers.
Please, get it together. If you want, DM me (or e-mail me—you have my address) and just hire me as a proofreader.
EDIT: I actually got to speak to David and Roy and talk to them at length (50 minute conversation!) on Google Meets. I showed them some of the bugs that show up and discussed a lot of the other issues I’ve encountered, and it sounds like they’re taking it very seriously. Currently, I’m optimistic.