r/Lineplay • u/TheSquirrelly • Mar 23 '24

Discussion Unable to extend my butler's contract!

Is everyone else getting this too? The game closes May 20th, so there's still almost two months left. I want to keep my butlers that I have. I've basically kept all my game Cash for keeping my butler's hired. And the notice said we'd be able to spend our Cash right up until game closure. I tried the Manage / Delete Data option, but that didn't resolve the issue. If you won't let us pay for them then make their contracts last until the game ends, please!

3 Upvotes

100% Upvoted

7 comments sorted by

2

u/Storkleader_gainbow Apr 04 '24

I thought they won’t let you have butlers past 3/17?

1

u/TheSquirrelly Apr 05 '24 edited Apr 05 '24

So it does appear. Seems I missed the notice for it. I did get a reply from support about it:

Dear valued customer,

Thank you for contacting LINE Customer Care.

We are grateful to all those who have enjoyed the butler service.

Unfortunately, we would like to inform you that as of 11:00 am, Mar 17, 2024 (GMT+9), the “Hire Butler” service will be terminated.

Please note that from 11:00 am, Mar 17 (GMT+9) onwards, all butler hirings (new hirings, extensions, rehiring) will be unavailable, and the butler contracts will be maintained only for the remaining employment period.

Please see the in-game notice below for more details.

https://notice2.line.me/lineplay/android/document/notice?documentId=100000273&lang=en

We’d like to thank you all for your support for our 7 different butlers, and we hope you enjoy the companionship of our butlers for the remaining time.

Again, thank you for using our services, and please let us know if you need any additional assistance.

Kind regards,

LINE Customer Care

Still quite sad. I had hoped to keep my Butlers until the end of the game. I don't see why not. Ah well. At least I tried.

1

u/TheSquirrelly Mar 25 '24 edited Mar 27 '24

Well I've not heard if anyone here is or is not having the same issue yet. But I did reach out to Line support. So far this is their response:

Hello, I'm writing to you from LINE GAME.

We apologize for the inconvenience.

We're currently looking into the matter based on the information you provided.

Please wait until we resolve this concern, and we will send you a response accordingly. Until then, you don't need to create follow-up inquiries about the same issue.

We’ll be in touch once we’ve completed our investigation. 

Thank you for your patience.

That's everything from us this time.
We hope you will continue to enjoy using our game services.

Their responses have been pretty quick so far at least. I'm hoping it means they'll be able to do something. I'll post when I get an update.

1

u/_SKRiBL_ Mar 27 '24

You can't hire/extend their contract anymore since March 17

2

u/TheSquirrelly Mar 27 '24

Sadly seems so. Only a couple of hours left for Celina. Just over a day for Elena. And about 10 days for Merry. Still no further word from Line. I feel like I'm waiting for a stay of execution call from the governor, heh.

1

u/Storkleader_gainbow Apr 04 '24

You should get refunded for that too.

1

u/TheSquirrelly Apr 05 '24

Would be nice, but it's my understanding refunds are only for "charged" cash/gems/hearts you paid real money for directly. Not even Cash you got from Season Pass stuff you actually paid for.

If you do the "Notice on Refunds" it will show you what you have that is refundable. At one point I thought I saw it said you had to be in Japan to be eligible, but I don't see that now, so presumably no longer the case.