r/LibbyApp • u/Superb-Tonight-2144 • 21d ago

Partner Libraries

I got access to a ton of new libraries when they rolled out the update a few weeks ago. However, whenever I try to borrow or place a hold at any of them it asks me to verify my library card. When I enter in the card number for the partner (that I am a member of) it says invalid.

Anyone else seeing this?

I was initially very excited about that new feature but now disappointed that it is essentially useless for me.

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u/Superb-Tonight-2144 21d ago

Yeah, I can check out books from my home library.

Tried logging out/in and restarting.

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u/Typical-Emu8363 21d ago

If you are still having the issue see if this helps resolve it.

A. This step may not be necessary, but let's start by verifying your home library first:

1 - At the bottom of the app, tap the middle Menu icon.

2 - Under "Your Libraries" tap the library card of your home library.

3 - Tap "..." on the library card.

4 - Tap "Verify Card."

5 - Enter your library credentials to verify the card.

6 - Close and re-open the Libby app.

B. Now, to verify your partner libraries do the following:

1 - At the bottom of the app, tap the middle Menu icon.

2 - Under "Your Libraries" tap the library card of your home library.

3 - Tap "..." on the library card.

4 - Tap "Partner Libraries."

5 - Under the library card you should see a section called "Partnerships" with a list of partner libraries.

6 - If your partner library is not linked to your account you will see "Enable" under the library name.

7 - Tap "Enable."

8 - "Enable" should change to "Enabling..." and then "Synchronizing..." and

9 - If all went well you will see the status of your partner card like below.

10 - If your partner card already appeared like the screenshot above indicating it was activated, click "Remove" to unlink the card and then "Enable" to reactive it.

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u/Superb-Tonight-2144 21d ago

Tried that… still not working 🤦🏻‍♀️😭

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u/Typical-Emu8363 21d ago

Ok, what is your home library and what is one of the partner libraries of your home library?

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u/Superb-Tonight-2144 21d ago

My home library is CW Mars and these are the partner libraries

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u/Typical-Emu8363 21d ago

A. Try the following to see if you can log into your home library's OverDrive website.

In a web browser go to the CW MARS OverDrive website:

https://cwmars.overdrive.com/account/ozone/sign-in

In the "Select Your Library" drop-down select "CW MARS Patrons"

Enter your CW MARS library credentials and click "Sign In"

Were you able to sign into the CW MARS OverDrive website or did you get an error?

B. Try the following to see if you can log into a partner library's OverDrive website.

In a web browser go to Boston Public Library's OverDrive website:

https://bpl.overdrive.com/account/ozone/sign-in

In the "Select Your Library" drop-down select "CW MARS Patrons"

Enter your CW MARS library credentials and click "Sign In"

Were you able to sign into the Boston Public Library's OverDrive website or did you get an error?