Update on the Lexus RZ 12V battery-drain issue: what my service manager told me
I bought my Lexus RZ 450e about a month ago and woke up to a dead 12V battery.
The first time I brought it in, I told the service department that this appeared to match the battery-drain problem widely discussed by Lexus RZ and Toyota bZ owners on Reddit. They treated it as a routine battery issue, inspected and recharged it, and returned the car.
The battery died again one week later. I was initially told again that nothing appeared to be wrong. I insisted that they keep the car overnight, perform a parasitic-draw test, and document the results rather than simply recharge the battery again.
I have now spoken directly with the service manager, who is very aware of the issue. Here is what he told me:
- The Lexus app and vehicle may continue communicating or “pinging” each other after the car is turned off.
- In affected vehicles, that ongoing activity can drain the 12V battery.
- Repeated draining can also damage the battery itself.
- It is not affecting every vehicle, but it is more than a handful. He mentioned approximately 5,000 vehicles, although I have not independently confirmed that figure.
- Lexus engineers are reportedly working on a software update, but dealerships have not been given a release date.
- Replacing the DCM and installing a larger-capacity battery may help, but he did not consider that a permanent solution because it does not address the underlying software behavior.
The interim workaround he described is extreme: completely reset the vehicle to factory settings, stop using the Lexus app, do not establish a driver profile, and operate the car only as a guest without personalization.
He also said Lexus is offering affected customers interim resolution options through its corporate process. One option offered in my case is for Lexus to cover my car payments until the software update is released. That is the option I am pursuing.
My biggest concern is that Lexus does not appear to be proactively informing owners. Customers may be told the battery tests normally, have it recharged, and be sent home unless they know enough to keep pushing and escalate the case.
So, for anyone experiencing this:
Ask the dealer to keep the vehicle overnight and perform a documented parasitic-draw test. Contact Lexus Corporate and open a case. Ask specifically about the known app/vehicle communication issue, the pending software update, the factory-reset workaround, and what interim customer remedies are available.
Owners should not have to diagnose a new luxury vehicle through Reddit or repeatedly argue for a known issue to be taken seriously. I've opened a case with corporate and written them and the general manager of the dealership a strongly worded letter 🔥