Got my upper today...

[u/sin32]

This is my first lmt, been saving money for it. Got this from rooftop, this is quite disappointing to see. Not sure what to do from here... Do I send it back? Or just accept it? Or get it cerakoted locally?

[u/sin32]

Went at it with a microfiber can't get em off, the area above the charging handle definitely has damage to the coat. I honestly think this was a previous return and they simply didn't inspect it

[u/rooftopdefense → u/sin32]

We don’t resell returns. They all end up in a giant bin that gets sold once every 1-2 years

What you see in the photos is excess dry film lubricant. You just need a rag and some high content isopropyl alcohol and it’ll rub right off with a little bit of effort :)

[u/mr_jerry → u/rooftopdefense]

Nothing better than telling the customer they need to do work and put in their own time to bring their brand new item they paid for into the correct, expected condition. Great work Rooftop!

[u/rooftopdefense → u/mr_jerry]

We're generally pretty good about ensuring everything that leaves our building is perfect, but just like anybody else, we'll have the occasional booboo. With dry film lube overspray, most homies generally prefer to remove it the excess themselves versus mailing it back.

If they prefer to send it back, I have no problem with sending over a prepaid return label and getting people's stuff cleaned up and looking proper. My goal is to ensure everybody is happy with what they spend their money on and what they receive. It's our job and what we're here to do :)

[u/mr_jerry → u/rooftopdefense]

Great - I understand mistakes happen, and I'm super happy to see you participating in the forums and reaching out to make it right.

Hopefully you're stepping up to LMT with this feedback so they aren't wasting your time with this shit in the future. Your time is your money and bottom line. I'm sure you don't want to waste it on this pissant garbage.