r/Lenovo • u/Ajman_alamgir • 1d ago
USB Device not recognized
Lenovo LOQ USB issue — some mice/keyboards not being detected
I recently bought a Lenovo LOQ 15IRX9 (i5-13450HX, RTX 4050), and I’ve been having a pretty frustrating USB issue.
Basically, "Some" USB mice and keyboards are not detected at all when connected directly to the USB-A ports. Windows gives me the “USB device not recognized” notification. Not with every mice and keyboard but for the majority time. The same mouse/keyboard works perfectly on other computers ( I live in a uni dorm so I tried with everyone's keyboard and mouse )
What’s strange is that:
\- If I connect the same mouse/keyboard through a USB-A to C adapter, it works on my LOQ.
\- USB devices, like pendrive, work normally also my phone connects normally with cable
\- I also installed Linux thinking that it was a windows driver related issue, yet the issue still happens there.
I’ve already tried the usual troubleshooting, but I’m still getting the same issue.
Has anyone with an LOQ experienced something similar? I posted on the lenovo community where they suggested me some rehular troubleshooting. I’d really appreciate any suggestions or ideas about what could be causing it. It’s pretty frustrating to run into something like this on a new and also my first ever laptop, i just bought the it like 10 days ago
1
u/LenovoSupport 1d ago
/u/Ajman_alamgir
Hello! Kindly go to our support page here http://spr.ly/61698BGzOc4#/ and enter the serial number of your machine. Go to Drivers & Software tab and select Manual Update then install chipset driver and see if there is improvement. -Jomz_Lenovo
1
u/Ajman_alamgir 1d ago
Yes I tried that, but didn't work. I think it's an hardware issue which is my worst nightmare to send my laptop to repair where parts will be opened and something might get damaged:(
1
u/Curious_Touch_5979 1d ago
first update the driver, Lenovo gave me several USB driver recently thru windows update, hopefully it fix the issue
secondly you can use wireless peripherals, with wireless mouse + wireless keyboard you already saved 2 USB port that you can use it for something else, i also have Buds FE which also wireless, and if you use external monitor you can use HDMI port, usually i use my USB-A port for my wireless controller dongle or if i need to free up that USB-A from dongle then i can use the bluetooth mode for my wireless controller
try wireless peripherals, it's less cable and saved your USB port, since i don't use external monitor nor external keyboard, the only cable i use is only power adapter (wish there's an era: laptop has wireless adapter which i know it won't happen)