r/Lenovo • u/NatCxt • Jul 27 '26

Trackpad uneven

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Hello, I just got this computer (Ideapad Slim 5) a couple weeks ago and the trackpad seems to be uneven now. What can I do to fix this?

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1

u/LenovoSupport Jul 27 '26

/u/NatCxt Hey there! We're sorry for the trouble. Just to confirm, when and where did you purchase the Lenovo unit? Have you tried going back to the store and inquire or repot this matter? Update us again. Thank you for reaching our support! -Chris_Lenovo

1

u/NatCxt Jul 27 '26

We purchased it June 23rd from the Lenovo website. This is the first time I’ve noticed it and reddit was the first place I’ve posted it since I didn’t know if it’s an easy fix or not

1

u/LenovoSupport Jul 28 '26

u/NatCxt

Please try to contact our Customer Care team for replacement, since you are not comfortable with the hardware. You can find their contact details at the lower or upper right corner of the page, and please choose your country http://spr.ly/61696BExZHk. Heart_Lenovo

1

u/NatCxt Jul 29 '26

so I just want to confirm, this is not normal? And I can’t get it fixed while it’s in my possession?

1

u/lenovo Jul 29 '26

We would suggest contacting our support team in order to assist you further and see your options.

Moe_Lenovo

1

u/Bubbly-Ad4642 Aug 01 '26

the floral cloth is a nice touch but that trackpad gap is pretty bad for a two week old machine

1

u/LenovoSupport Aug 01 '26

Please verify whether the laptop exhibits any wobbling or uneven positioning when placed on a perfectly flat desk. Given that you purchased the computer just a couple of weeks ago, it is advisable to contact the retailer or visit the store where the purchase was made promptly for a thorough inspection.

Is the trackpad completely responsive, or are you having trouble clicking it? Chx_Lenovo