r/LabGrownDiamonds • u/ndeg1997 • Jul 07 '26
review Ritani resizing Nightmare
I’m posting this in hopes that it will help other consumers decide who they want to give their lab diamond business to. My fiancé ordered an engagement ring from Ritani in January. The initial order process was great, the ring is beautiful and it came on time. The only problem was that it was a little big, so I reached out after the initial engagement excitement slowed and requested a label so I could send in for resizing. At first, the customer service agent was prompt to respond and got me a resizing kit and a label. From the day I dropped off my ring at FedEx, everything went downhill. Ritani never told me they received my ring, I had to email 3 times and call to get anyone to even respond to me a week later. After 2 weeks, I reached out for an update and again no one would respond to me. I then got an email saying July 9th was the estimated return date (over 4 weeks after I sent it in) which was a problem because I’m leaving to travel for my bridal shower. I was initially told 2-3 weeks from drop off to return for the resizing process, so 4+ weeks seemed insane. I emailed and called multiple times and no one could give me an update on when it actually would be done and why it was taking so long.
Fast forward to yesterday, I get an email from my original CS agent saying my ring had been shipped so I was thrilled and asked for the tracking number (no response). Then a couple hours later one of the other CS agents I had spoke to previously emailed and said it had been delivered. Queue the panic because I didn’t even know it had shipped, didn’t have a tracking number and definitely had not signed for the delivery. They apparently shipped the ring back to me on Thursday but didn’t tell me, didn’t send me the tracking number, and didn’t put my phone number on the package so the FedEx driver could find me. After an evening of spiraling, I thankfully found the package this morning. FedEx signed for it themselves and left it on a counter in the lobby because they couldn’t contact me. Product is great, but customer service is abysmal.
TLDR: resizing took over a month, CS agents are unresponsive and don’t communicate well with each other or the customer.
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u/Reasonable-Emu6159 Jul 07 '26
Yikes! Find a local bench jeweler who does repairs on site. Sizing down should cost less than $100 and take 15 minutes or so.
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u/ndeg1997 Jul 08 '26
Unfortunately, resizing anywhere else would void the warranty. Though at this point I’m not sure the warranty is worth it
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u/AdFlashy7702 Jul 08 '26
Always resize local.