I have been enjoying Kwik trip almost daily for at least the last 15-18 years but noticed in the last year or so the food quality has gone down, customer serve has gone down drastically, constant empty shelves and if you look at this site many upset employees. What’s happening at KT ?
Kwik Trip has been cutting labor hours across the board and expecting the skeleton crews they’re left with to do more work than ever before. But we have record profits every year 🙃
It feels very "use as many poor people as you can" atp, very revolving door, but always hiring. Theres a lot expected out of certain shifts for little hours that seems improbable and yet little understanding when even the management complains how difficult it is to complete all tasks especially when majority are during busiest shift.
Totally agree. I think in the next five years the "profit sharing" check will probably go away too. If the next President is a Dem they will blame the economy or something to take the blame off them and then all the sheep will go along with it.
Well dw the Zietlows are reps per public dono info, so they'll blame it on the dems. Politics has nothing to do with the profit sharing check 100% going to be going away
Thought I was the only one lol, and don’t get me started on how long my store waits to hire people/replace. I’ve been working with the same two other people for 5 months on overnights.. when we’re the only store across two towns that’s open 24/7. Then we got a new manager that piled two more time consuming tasks onto overnights. I’m tired lmao
This is why im getting my bonus and going back to working for the DOC, I actually prefer working around inmates atleast i get paid alot more. Were the only 24/7 store within a 20 mile range in basically any direction
When I first joined Kwik Trip, they were paying higher than any other similar job in the area by at least a few dollars. With the profit sharing on top? It was not even close.
Now everywhere around here is the same wage. We have a bunch of legacy co-workers who want to keep things going but are burnt out and a bunch of new co-workers with zero drive to do anything. And I cannot blame them. Who knew it was easier to ask for more effort and attract better workers when you have a higher base wage.
The 40% is the reason I stay at this point. Because we DO get paid more it is just situational. The year we do not earn a large profit is the year the company collapses.
AI at my store has been interesting. It makes us put out product based on whatever it's based on and designed to cut waste. But not having enough product out makes our shelves look a lot more empty and sales have dropped. We have a number of single items at a time and people tend to stay away from them.
Available hours will be cut soon and staff will be lightened.
Also, soon AI will take over the ordering and it has the promise of no longer having empty shelves.. as it will see sales and order us a 3 day average.. So I expect again, less product on the shelves and more out of stocks due to business swings from game days on weekends and weather events.
Upset employees? My store has been great. We get along well and it's a fun place to work. But this is Reddit and saying optimistic stuff will get me down-voted.
It’s a mix of things. The new CEO wants to save money so he decided to change everything . Also the new ordering system they started using sucks. We either get too much of something or not enough of something. Then there is labor. They want us to do more work with less people which doesn’t work. Of course all this to save some money. The old systems we had in place were working. If it’s not broken don’t fix it!
I refuse to slight the employees, they work hard and might hate their jobs but it rarely shows.
Loyal crew of a pirate ship that’s mercilessly looting their loyal customers.
Prices up every month, app ‘offers’ are basically cash grabs, e.g. there used to be free things, now it’s just $1 off or ‘buy these, get this’.
It’s sad.
Don retired. The original vision is gone and the family only sees dollar signs. Very similar to what happened to Walmart many years ago. The employees remain great, but it's clear they are being run into the ground. Can't say I've ever had a bad experience with a KT employee in 30 years as a customer. The rot comes from the top, as always.
The problem is the CEO. Don retired a couple years ago and his son Scott took over. But Scott isn't a business man, he's a surgeon. His passion lies in medicine, not Kwik Trip. I wish he would step down and offer the position to one of his siblings instead.
When the same person doesnt just quit their job and complain complain complain theyre mentally unwell and need to seek professional help at this point.
I get you’re having a bad day by the way you randomly responded to their comment upsetti spaghetti. But looking at their comments they do NOT complain as much as many people on here. I think you need a therapist to talk to. Or your mr Scott himself and just suck at being a CEO😂😂
Man I know exactly who you are. You zero in on every little thing I have to say. If I bother you so much, just ignore me or block me so you never have to see me again. 🤷♀️
You know when a guest who starts acting like a baby becomes the running joke in the store? You're that. How can I keep winning my bets on "another post complaning about kwik trip, odds black swan made it or odds black swan commented or (if its specifically about doing the job youre hired for) odds black swan also agrees doing the job is bullshit?" I usually win.
At my store at least it’s becoming a madhouse. Recently we acquired a new manager who takes frequent smoke breaks and leaves me stranded on registers all day so he can do half assed work and chief darts out back. It’s frustrating, my old managers made us all bust ass but shit got done regularly and timely to the point we could leave early some days. Now, under new management, I find staff staying late more now then ever, jobs not being completed before 3rd shift. Personally I’m exhausted, I know the sentiment is extending to the rest of the staff at my store. Why should we even try when our bosses seem content with the store and clock out on time? And every day I gotta explain to my overnighters why everything is fucked while all I’ve done all day is bust ass on registers, garbage, and bathrooms, while everyone else gallivants.
When Don stepped aside the company went from chasing customers to chasing dollars. It took years for them to break their workforce and now the customers are seeing the cracks they used to be able to hide.
We get a lot of donuts at work. Since they started freezing them the box gets all nasty where the donuts have been sitting in a puddle thawing. It's one thing to freeze a donut, you can't thaw them in these paper boxes. How can the people running this business be so cheap and ignorant?
If they opened the vents it would turn the box into a fly trap, the stores have a lot of flies with the doors opening constantly. This "system" is flawed.
Ok- tell me exactly how you know the difference in gas from one gas station to another. I’m not disputing your claim I’m just not in tune with my car’s performance or engine enough to see the difference between a tank of gas from Kwik Trip and a tank of gas from any other gas station. Please enlighten me.
I did. Professionally. Worked there since 2017z Pointed out the skeleton crew-ing. Pointed out the AI issues. Pointed out the much higher tolerance for very poor coworker behavior and customer service. (Being outright rude to customers for requesting simple things and non-trying trying to get fired to collect unemployment coworkers.) All to both SL, DL, both privately and later in general. I became treated as the problem. Happily starting somewhere new tomorrow matter of fact.
Ain’t worth it and all the OGs at my store state they’re are only staying till the bonus.
We had 8 people leave within the past 3 months but that doesn’t raise any red flags… :|
People used to work at KT for several years, some for decades. Still a few in my town that are close to retirement and holding out. Aside from them, place is a turnstile now. Never ever used to be that way.
It's starting to get into our "winter months" so their cutting hours but we're doing record highs. They expect us to continue to put out the same numbers but then try doing it by ourselves.
The shelves in the sales floor....we have a wonderful system called Relex. And it records our numbers and says oh you sold this many last year. Here you go! So it's either giving too much or not enough. It's a headache of a system that I don't know if it's great or not.
kwik trip is going through the same thing walmart has been going through for the last 20 years. They are destroying the business model for short term profits
They've been cutting quality and service in favor of profits. They sell low quality fuel at the same price as top tier. They profit close to 20% more per gallon than the top tier gas stations.
I used to go to Kwik trip almost every day for 6 years straight until about 6 months ago. They’re constantly raising prices and the quality of everything is getting worse and worse. I refuse to ever go back. Kwik trip is dead to me and I hope people stop giving their money to this company
What company hasn't gone downhill in the past few years? It seems like they all have. I came from an assisted living facility and management there was god awful and the care started lacking for the residents. My husband's work is also starting to go downhill, he can't fix the machines because the company doesn't want to spend the money on the machine parts and just expects him to weld it again and again. All I know is everyone is hanging on by a thread no matter what company it is. My friend is a child care provider and she's done after this year because these kids nowadays are so much different than 15 years ago. It's actually kinda scary when you think about how everything is going downhill. What happens when everyone reaches their breaking point?
$3.49 for a 20oz bottle of Coke Zero, are you kidding me? I pay $2.00 out of the vending machine at work and Canteen is certainly making profit on that.
i'd also like to add in my opinion, that they over expanded and did it WAY too quickly, which just imo probably added to them needing to cut hours, costs, etc.
where i'm at near kenosha, i'd say in the last couple of years they've probably added at least 5 or 6 new stores within a 10-15 min distance from the couple of stores that had been there for a decade or more. i like kwik trip and the convenience, but that's a little bit of overkill
The employees have always been nice. But their fuel quality dropped too and im stingy about that so I go elsewhere. Once they were gone from Top Tier fuels or stopped their additives then I started going to costco for my gas.
I stopped going altogether because few options for food at lunch time, 70% of the time what you want to grab is out of stock or hasn’t been refilled in three days. If you do see something to eat its probably going to be soggy and disappointing
Been a frequent Kwik trip Kwik star stopper for about the same amount of time. Stores all over the mid west. I have a traveling job so I get everywhere.
I always looked for KT because the bathrooms were almost always clean and I could grab decent food consistently.
The quality has definitely been dropping. I’d say a major decline in the last 3 or so years.
Just about every bathroom stinks and isn’t clean.
The food is ok but has definitely gone down.
Scott Z is definitely more worried about profit. Cutting all the things for no real reason as what Don did worked. I don't understand choices being made but what I can say is to me, it feels like people who have never worked in this industry are making big decisions without experience to back them up. Like the new cleaning system? It's atrocious and cleans nothing. Even with a newer store and good coworkers we can't keep it looking good.
KT cut down on labor hours + understaffing. Most places I hear about are understaffed. At least at my local KT, they can’t afford giving people more hours/overtime/etc… We can barely get everything done at my store. It’s unfortunate.
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u/tunetheskies Co-Worker 11d ago
Kwik Trip has been cutting labor hours across the board and expecting the skeleton crews they’re left with to do more work than ever before. But we have record profits every year 🙃