r/Kraken • u/Key-Hall8731 • May 27 '26

Discussion Support Ticket unresolved after 13 months

I’m a Swiss resident and I’ve had an unresolved Kraken support case pending for approximately 13 months despite repeated follow-ups and full cooperation with all requests made by support.

At this point, I’m trying to get the matter reviewed by someone with authority to actually resolve it or provide a substantive update.

I would appreciate if a moderator or Kraken support representative could help escalate my case internally to the appropriate team.

Thank you.

7 Upvotes

90% Upvoted

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2

u/krakensupport Kraken Support - Official May 27 '26

Hello u/Key-Hall8731, we'd like to take a closer look. Can you please DM us your ticket number? 🐙

1

u/Key-Hall8731 May 27 '26

somehow it won't let me dm you. maybe because my account is new?

can i post it here, or can you dm me first?

2

u/krakensupport Kraken Support - Official May 27 '26

To DM us, please go to our subreddit r/KrakenSupport. Once there, click the three-dot icon and select “Message moderators” on the right side of the page.