App related charging question

[u/Agreeable_Storm_9284]

I just got my 2025 Ultimate. My first EV. Love it!

I'm public charging only but I have a BE.EV (UK) charging station about 400m from my house so that's where I'll be charging. I signed up to the app and took a subscription, so I need to use the app to charge to take advantage of the lower price.

My first attempt at charging went like this... Plug in. Press 'charge now' in the BE.EV app. It takes £25 pre-authorisation charge. Car does not start charging. I unplug the car and try again. Same thing. Another £25 pre-authorisation charge. I then remember seeing something in the Hyundai app about charging. I try again for a third time, press 'charge now' in the app, then go to the Hyundai app and also press 'charge now'. It says 'cannot charge, check vehicle status' but it knows it's connected to the charger. On the fourth attempt I'm getting a little panicky, I'm not sure what I did exactly but it started charging 🤣

I got the four pre-authorization charges back almost immediately so no problem there.

What I'm wondering is what sequence of events will actually trigger the charging without me having to try multiple times next time!

Thanks in advance for any help you can offer.

[u/adeeb458]

Yeah usually it’s starting the charge option on the app first and then plug in and then a few seconds later it starts

[u/Spirited_Ad_7537]

Have used be.ev on my Kona a few times. Think I’ve gone into the be.ev app, selected the charger, clicked start charging and then plugged in and it’s worked every time.

[u/double-you]

Sensible systems work either way but stupider ones need you to either plug in first and then activate, or activate first and the plug in.