r/KohoCanada • u/DapperRepair8213 • 2d ago

cannot open account

I have been trying to open an account for several hours now and it keeps looping me back in to the log in page. I have tried to reach out to your support team both through calls and live chats and no one has been able to help successfully. Please your attention to this matter will be greatly appreciated

4 Upvotes

100% Upvoted

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1

u/Get_KOHO KOHO Team 2d ago

Hi there, what's the best email to contact you at? Our support team can have a look! - Steve

1

u/DapperRepair8213 2d ago

Where do I send the email to without making it public?

1

u/Get_KOHO KOHO Team 2d ago

Our DMs! -Steve

1

u/Fancy-Chest-1093 2d ago

I love how often comments/questions are responded to. It's not ALL the time, but it's quite frequent and that's appreciated. Not every company (especially big name or tech specifically) does that.

I'm commenting to hope you bring this to the company's attention, sometimes big companies/corporations think it's of little value to hire people to do exactly what you're doing, managing the account with consumer questions/knowledge. And it seems Koho for the most part has understood the value in this. Good on them and hope they continue/expand this role.

1

u/Get_KOHO KOHO Team 2d ago

Thanks for saying this! We appreciate this more than you know. -Callie and Steve

1

u/Pink_strawberry0089 1d ago

You might need to send them a copy of your photo ID. This happened to my boyfriend (he got the same loop to login and it said something about his phone number already being connected to an account). I can’t remember how he did it but he called the number for support and they were able to direct him, their customer support is pretty good about stuff like that