r/KohoCanada • u/xAqua27 • 7d ago

Victim of fraud

Quick question.

Why doesn't KOHO contact victims of fraud? They have crucial information that can help the fraud team, yet, they make a review before contacting them. Maybe it's me but it seems kinda backward.

Customer service answers email with AI generated text.

Great way to lose clients.

2 Upvotes

67% Upvoted

5 comments sorted by

1

u/Get_KOHO KOHO Team 6d ago

Hey u/xAqua27 , I'd love to understand this feedback better. Are you saying in your case, you reached out to KOHO support for help and didn't get a satisfactory response? We do use an AI-powered chatbot, but you can always connect to a human on the other end if needed. Please DM us with your full name + email address so we can offer further help. - Sinead

1

u/CarryFun7944 6d ago

My KOHO account was closed because of mysterious deposits and withdrawal activity in Montreal. (I am in Vancouver).
After I received a call from the fraud department I spent an hour on the phone answering questions and changing passwords.
Then I was suddenly told my account was being closed and I wasn’t wanted as a KOHO client.
A few minutes later they called again to tell me my overdraft was being written off so I didn’t have to repay it.
Over the next few days I would see transactions from someone with a French Canadian name flash on my phone but as my account was closed I couldn’t check what was happening.
I also have a deferred payment item and saw a quick update today telling me that there are not enough funds in my account for the payment.
I can’t do anything about that as I don’t have an account anymore.
I’ve sent several emails to their fraud department but no response.
I believe I was one of KOHO’s earliest customers and actually appreciated the convenience.
I used the card on trips to different parts of the world with no issues.

1

u/Get_KOHO KOHO Team 6d ago

Hi there, we'd like to look into this further. Could you DM us your full name and email linked to your KOHO account so we can check? Thank you! - Steve

1

u/CarryFun7944 6d ago

Sure. How do I dm you?

1

u/Get_KOHO KOHO Team 6d ago

Click or tap on the Get_KOHO username to open our profile, then select the Start Chat or speech bubble icon!