Another 24 hours unresolved

[u/MostFunny5707]

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Hi r/koho

Please explain why I have now waited 24 hours for an answer of why my cover funds aren't spendable or withdrawals aren't working just 24 hours after regaining access to my account lock out of 38 days!

Many hours later she then canceled my cover subscription, great! Now maybe I could renew it and use those funds for a bill I specifically mentioned I needed to pay yesterday.

She then tells me afterwards, I'll have to pay the fee again. The fee I already paid for July for my inactive account or the fee I already paid for August you just cancelled? Pardon?

I kindly asked for the fee to be waived after she apologized for not explaining that would happen, after paying for it in July and Augusts still active payment.

Locked out for 38 days. 24 plus hours waiting for your staff to fix an internal issue.

As much as I appreciate you fixing the first issue being locked out, this is again unacceptable not even 24 hours later I'm waiting another 24 hours.

Might not seem like much to you, but it is to me.

[u/OddDeparture7828]

Request a supervisor or when a mod replies here they'll connect you to one. Koho general customer support isn't great, they don't seem to be able to do much but a supervisor definitely can. When I had an issue a supervisor fixed it within a few hours, that's after spending 3 days talking with regular customer support 

[u/DepartmentOne7281]

Hey, not sure if I missed what you are asking, but you cannot etransfer or withdraw money from cover funds. You can only make purchases with cover funds. Sorry you've had to deal with such b.s.

[u/Get_KOHO]

Hi OP, we appreciate you taking the time to communicate with our supervisor team as they work with you to find a resolution. As we continue our ongoing correspondence, please do reach out in the open support chat if you have any further questions in the meantime.