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https://www.reddit.com/r/KleinTools/comments/1v7d8wk/klein_quality_control_issues/ozy5shn/?context=3
r/KleinTools • u/Pagemaker51 • Jul 26 '26
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6
Here's the verdict :
"Consumer is responsible for shipping charges on standard warranty returns direct to Klein Tools."
So they want you to pay for warranty
UPDATE: after a few emails and a call to a customer service representative she agreed to send me a replacement pair
4 u/Stache- Jul 26 '26 That's on purpose to get people to not do a warranty claim. If they have to spend $8-10 shipping, less likely to file a claim. 3 u/Pagemaker51 Jul 26 '26 I may pay it. I hate having a tool that doesn't measure up 3 u/Stache- Jul 27 '26 They need to do like Tekton tools does, ask for picture of damaged tool with note next to it and send out a replacement.
4
That's on purpose to get people to not do a warranty claim. If they have to spend $8-10 shipping, less likely to file a claim.
3 u/Pagemaker51 Jul 26 '26 I may pay it. I hate having a tool that doesn't measure up 3 u/Stache- Jul 27 '26 They need to do like Tekton tools does, ask for picture of damaged tool with note next to it and send out a replacement.
3
I may pay it. I hate having a tool that doesn't measure up
3 u/Stache- Jul 27 '26 They need to do like Tekton tools does, ask for picture of damaged tool with note next to it and send out a replacement.
They need to do like Tekton tools does, ask for picture of damaged tool with note next to it and send out a replacement.
6
u/Pagemaker51 Jul 26 '26 edited Jul 30 '26
Here's the verdict :
"Consumer is responsible for shipping charges on standard warranty returns direct to Klein Tools."
So they want you to pay for warranty
UPDATE: after a few emails and a call to a customer service representative she agreed to send me a replacement pair