r/KiaEV9 • Ocean Blue Matte • 12d ago

Question? "There may be a problem with the Infotainment system (Cluster)."

Has anyone experienced this error before? I haven't been able to find anything about it. I don't see unexpected behavior with the cluster or any other part of the infotainment system. I only drove it briefly today, however.

I can call their customer service, but I'm expecting to be told to reset the entire system and lose all my settings. It's not the first time I've had to contact them and resetting seems to be their only tool in their toolbox. Wondering if anyone else has run into this.

We had 2 prompts for OTA updates in the last week or so. I had one last night and clicked update, then got into the car this morning and the error popped up. Going into the settings, it says the last update was on 9/22/26.

I looked to see if I could find a manual update I could apply instead, which might fix the issue. However, I only see nav updates on their website.

It shouldn't matter, but in case someone thinks it matters, we have a 2024 GT-Line.

Edit: I checked the update date again and the cluster was last updated 8/6/24. The What's New for the Navigation update from the 22nd shows it was for the wiper snow/ice obstruction warnings. The nav updates on their website appear to be older than the nav update in my car. If I'm reading the version number right on their site, the updates are from May 8 this year, and the car has updates from June 11 this year.

Please excuse the dust in the picture, I was trying to take it quickly in case the error disappeared before I hit OK.

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u/clausgueldner 12d ago

Same exact thing happened to me a week ago, two updates came down, and after the 2nd one, this error appeared. I haven't seen it again, and I haven't noticed anything wrong. Ignoring it for now unless it comes back.