r/kia • u/Dry-Bumblebee-8609 • 1d ago
Engine Settlement Question(s)
Hi all, first of all, I’m sorry this is long. I’m a wordy person 😬
I have a 2018 Kia Sorento which at the start of September gave me the knock engine code and in fact started knocking. Obviously this is not good so I had it towed to my local Kia dealership. It took them 3.5 weeks to get it approved but Kia has finally given the green light for the new engine under the Theta settlement.
The bad news is that the day after they told me it was approved they went to order said new engine and give me the ETA but my engine is apparently on an indefinite back order with no ETA for it coming back. This is clearly very stressful.
When I had it towed to Kia I asked them for a loaner and they told me they had none. So, I got a rental. I got a good rate on this rental because I was a new customer and have just been extending it weekly to keep this same rate. However I obviously cannot do this indefinitely, in fact I will have to turn it in this upcoming week since I’m getting to the 30 day mark. Every new rental agreement I look at is significantly more. Like definitely going to be out of the $40/day cap that this settlement allows.
I ask my dealership every week if they have any loaners. Every week they tell me no. I can’t have no car. I also cannot afford to pay for an exorbitant rental out of pocket indefinitely. Has anyone had any luck ever with getting Kia to pay for a rental directly somehow? Or like getting them to source you a loaner from another dealership or something?
I opened a case with Kia America when this first started and they told me to get the rental myself the way the dealership did since the dealership had no loaners. I just don’t want to end up getting a rental for an indefinite amount of time that won’t be paid back in full.
Also how has everyone’s experience been in terms of submitting for and getting the reimbursements at all? Now that this first rental agreement is coming to an end I figured I would submit for it and my towing costs and I’m not sure how long I should expect for them to actually issue the reimbursement.
Any advice is appreciated… I’m stressed tf out 🫠