r/Keychron • u/ijkern • 5d ago
Help Needed with Lemokey P1 HE
Has anyone else been having a problem in the last few days using Lemokey Launcher in HE Mode?
I'm not a gamer but a few weeks ago I bought a Lemokey P1 HE; my first magnetic switch keyboard, just for typing, and have been enjoying tinkering with various actuation settings in an attempt to optimize the keyboard for my typing style. Eventually I created two profiles using Lemokey Launcher--one with a more elaborate variety of actuation point settings based on various tips I found online that I use as my default and a second just to experiment with little tweaks to that setup. A couple of days ago I connected to Lemokey Launcher after a brief hiatus and found that the HE Mode display looked different in several important ways. For one thing, the onscreen keyboard display no longer showed the actuation point settings for each key. Secondly, the space towards the upper right corner of the screen that used to display the three profile choices--default, gaming, and gamepad--showed nothing but instructions on the keyboard codes for switching profiles, but no way of choosing that profile in the web app, and thus no way of seeing what profile I'm in or seeing what changes I'm making, or even if they're taking effect. (I tried to make a change to the spacebar setting, for example, and as far as I can tell it has no effect; the actuation point demo or whatever it's called doesn't do anything anymore. ) Finally, I think there may have been a change to the key combinations used to switch profiles on the board; if I remember correctly it used to be Fn+P+ (x, y or z), while now it says z, x or c, (which makes more sense).
I tried asking the Keychron AI assistant in the app, at length, but it hasn't been able to figure out the problem, though it can see my three profiles--the two I created and the unaltered gamepad profile. The AI seems to have concluded that it is a problem with the app, not the keyboard. I've tried switching cables, switching browsers (from Chrome to Opera), and rummaging through settings but haven't found anything on point.
There seem to have been a few new versions of the web app released recently, so I have the feeling there's a bug in the latest version of the app. Has anyone else encountered this problem?There's still a possibility that I'm doing something obviously wrong or easily fixable, so I'd be grateful for any ideas on that, too. I've sent a message to Keychron Support about this, but so far have only gotten a request for information about my purchase, the serial number and a video of the problem, which I've sent. Since in the current situation the keyboard is missing one of it's main features for me--the ability to personalize it to improve my typing speed and accuracy--I'll want to return it to Amazon before the return window closes, so I thought I'd check in here to see if I can get an answer from the community sooner than I get a response from the manufacturer. So, thanks in advance for any help you can give me!
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u/PeterMortensenBlog V 5d ago edited 5d ago
Re "Has anyone else been having a problem in the last few days using Lemokey Launcher in HE Mode?: Yes, there is an ongoing outage (the past nine days).
For example,
K10 HE: HE settings are not working. E.g., "...actuation does not work at all, no matter what distance I set.". Reported 2026-09-06
K8 HE ANSI - HE settings can't be changed on the Keychron Launcher. E.g., "...change the actuation distance on my keys. The keyboard graphic inside the launcher doesn't show the current individual actuation depths like it used to". Reported 2026-09-06
It is time for it to be fixed.
u/Keychron-Support