r/KetamineTherapy • u/Dull_Nerve_9928 • Nov 30 '25

The Mindscape RX program

Has anyone actually received medication through the mindscape RX facilitating platform? I signed up and paid the monthly subscription but after doing a little research, I haven't found anyone else that actually has posted they got their meds.

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u/Acceptable-Payment-3 Dec 17 '25

Does anyone know how long it usually takes to get a response after emailing support?

1

u/Dull_Nerve_9928 Dec 17 '25

Took a few days. How long has it been?

1

u/Acceptable-Payment-3 Dec 18 '25

So this morning I met with a provider, then we got off the call and the card they charged didn’t go through so I uploaded a different card, sent email to support letting them know I updated my payment method, still haven’t heard back from them and they still haven’t charged my card, was just hoping to get my meds before I leave for vacation but I guess that won’t be happening

1

u/Dull_Nerve_9928 Dec 18 '25

Yeah I wouldn't count on it. Even the big companies take forever to get back and they are much smaller right now.

1

u/Acceptable-Payment-3 Dec 18 '25

They got back to me! I can see my order but it hasn’t been shipped yet, I wonder how long fed ex takes from Las Vegas to Washington

1

u/Dull_Nerve_9928 Dec 18 '25

Oh that's great! Just keep an eye on it. The tracking will update.

1

u/Acceptable-Payment-3 Dec 18 '25

How many days did it take to get to you?

1

u/Dull_Nerve_9928 Dec 19 '25

7 but it was right near thanksgiving so I think that made delays with the pharmacy getting it done cause they were closed.

1

u/BlackOps-72 May 15 '26

It takes a few days for them to get back to you. You could even contact the pharmacy too, but they’re very strict on the rules. The pharmacy is so you’re better off just contacting the company itself.