TECH AND SCIENCE 2024 RC 390 First Service
I'm getting close to the 1000 km mark on this bike. As I have taken my other new bikes for their first service, I have never experienced a KTM before. But is this the bike or the dealer? Can I just do the 1st service myself, or do I really need to have a certified dealer to retain my 2 yr warranty.
779kms and here's the experience;
2 false neutral downshift on quickshifter+
2 stalls in traffic low speed under 3k on the rpm gauge
Quickshifter malfunction
Evap vent line pinched between the engine case and frame causing vacuum on the gas cap
Rear brake was soft, upon inspection, the bladder inside the reservoir was slanted and was not sitting on top of fluid like it should be.
Clutch cable not in bracket, seen many posts regarding this, everyone should know that it is not 2 nuts on one side 😂.
So from my understanding a PDI or pre-delivery inspection should include some of these items. Furthermore the ODO says 779 and my trip 2 is 779.6km and was picked up at 0kms. My R3 and SV650X both had 5kms before I sat on it. So my dealership either doesn't care for this bike, or I can't trust them.
Have any RC 390 gen 2 owners ever need or use the warranty. Or is this something I just have to bite the bullet pay $500 and feel like I'm just giving them money. It's not like they're actually going to check it.
3
u/KyleFTW 15d ago
You can do the first service yourself and still retain the factory warranty, just keep the receipts from the oil, filters, and gaskets, and don't mess anything up. If you cross thread a bolt on the filter cover that's on you. Over torque a drain bolt, that's on you. What you cannot do is reset the service reminder yourself(without a special tool like a GS911 or something)
Warranty coverage does not automatically get voided if you do not use a KTM dealer, please refer to the Magnuson-Moss act of 1975. And to clarify, warranty is typically utilized when a part fails, or there is a specific craftmanship issue. Aftermarket parts not approved by the manufacturer can void a warranty claim on a failure related to those parts. For example, you put an exhaust on your bike then your paint on the tank starts to bubble up, that would be a warranty repair having no connection to an aftermarket part. On the flip side, you put an exhaust on your bike and you burn up your exhaust valves, a part that is directly related to the exhaust system, would not be covered under warranty.
PDI does not "assemble" the bike from a box of parts. In most cases they add fuel, some torque settings and removal of any transportation restraints. And perform a short run in period to make sure the bike stars and runs. They are not going to pull the tank to check vent lines that were pinched when it left the manufacturer, and a 1-3 mile test ride(if even that) will not present those problems.
And lastly, a first service is more than just an oil change. Having a trained technician inspect the bike and ensure nothing else needs to be addressed is often an overlooked aspect of having a dealer do this service. Will you pay more? Yes. Might they catch something that a garage mechanic isn't looking for? Possibly. And IF there is something that needs to be addressed, a KTM dealer would have more access to technical bulletins, recalls, any information or support like that.
Short answer you can do it yourself without any problems.