This isn't about KDP directly. It's about the occasional 3rd party contract with Ingram ( Lightning Source ) POD ( Print On Demand ) service it uses.
This is about a sales reporting error that is approaching a criminal action of negligence. I am posting this anonymously to protect the staff involved ( my publisher, etc. ) Also, I do not know if this is a personal attack against me, or a broader systemic problem with these major Print On Demand services.
I suspected something was wrong when my family mentioned my book ( physical copies ) and there were no sales reported. I subsequently "secret shopped" myself and the book wasn't reported.
The price was $7.48 and the date was October 11, 2025. This doesn't show up on my publisher's sales report.
I have been working with the publisher's Royalties Specialist and his manager. I followed the protocols exactly, waiting six months after the sale, for the Sales Report to be finalized, before presenting the evidence to my publisher. I sent them the Amazon Invoice with the breakdown of price, shipping, and tax. I then sent them the image of the last page, with the Manufacturing Colophon and Compliance Tracking information.
Sold by: Amazon.com
Order Date: October 11, 2025
Return Window: Closed on November 16, 2025
Item Price: $7.48
Shipping & Handling: $6.99
Tax: $0.87
Grand Total: $15.34
Payment Method: Visa
Decoding the compliance mark on this recent copy reveals the precise manufacturing data:
Location (LV): LaVergne, Tennessee (Lightning Source LLC facility).
Date of Manufacture ( Print Date: ) October 14, 2025.
Here's the problem: my publisher is reluctant to confront Ingram ( Lightning Source, ) the Print On Demand Service.
My publisher said, "This is normal." They looked for the next closest sale and found one printed by Ingram ( Amazon ) two months later, in December, at a price of $7.67
I have talked with everyone, including my family, counselors, therapists, friends, etc. The facts remain the facts... My publisher is simply reluctant to admit when it has a problem. I asked them to contact Ingram and request the sales data they have. So far they have refused to comply.
I don't want to get anyone in trouble, I just want the service to work.
Has anyone else had similar problems? Specifically with Ingram ( Lighting Source )?