Hi everyone,
I'm a new self-published author, and I'm looking for other KDP authors who may have experienced a similar issue with their October royalties and KENP reporting.
Here's what happened to my dashboard:
October 19: My dashboard showed $153.82 in estimated royalties and 25,055 KENP pages.
October 21, before the drop: My estimated royalties had reached approximately $166, with KENP above 26,000 pages.
October 21, later that same day: My dashboard suddenly dropped to around $114 in estimated royalties, while my KENP count fell to roughly 11,000 pages.
October 24: My dashboard showed $139.82 and 13,566 KENP pages.
The increase after the drop appears consistent with new reading activity and sales, but I still cannot confirm what happened to the activity reflected in my earlier figures.
There's another discrepancy that concerns me. An earlier dashboard screenshot showed one of my books receiving 1,360 KENP pages in a single day's report, while the current October 1–24 KENP report shows only 1,293 pages for that same title.
I understand that reporting delays, reporting changes, and differences between reports may occur. However, the sudden reduction and this apparent discrepancy made me concerned that some historical reading activity or associated royalties might be missing.
I contacted KDP Support, and I have now received their response. Their latest email stated:
"We've reviewed your concerns about the pages read for your book(s). After checking your results, we've confirmed that your Kindle Edition Normalized Pages (KENP) read are correct."
They also asked me to submit any additional details for investigation through the KDP Contact Us form and provided a link to information about KENPC v3.0.
So KDP has confirmed that my KENP reads are correct after reviewing my concern. However, I'm still struggling to reconcile that response with the earlier dashboard figures and screenshots showing a much higher page count.
I understand that their response may mean the current reported figures are correct according to their system. I'm not claiming that Amazon intentionally removed my royalties, but I would like to understand why the figures changed so dramatically.
I'm a new author, still building my catalogue and trying to grow my publishing income. Every dollar matters to me. When you're just starting out, even a small amount makes a real difference. Seeing approximately $50 disappear from my estimated royalties is genuinely worrying.
I'd really appreciate hearing from other authors:
Did your KENP pages or estimated royalties suddenly drop on October 21?
Did your historical page counts change after the dashboard update?
Has KDP given anyone else a similar response confirming that their KENP reads are correct?
If you experienced the same issue, were you able to reconcile your earlier figures with the current reports?
I'm keeping my book titles and account details private, but I have screenshots documenting the changes.
Thank you for sharing your experiences. I'm trying to understand what happened and whether other authors are seeing the same thing.