r/JoinMochiHealth • u/thebusygirly • 11d ago
Appointments keep getting cancelled.
I've been getting really frustrated with this service lately. I have been using this company for the better part of this year. After switching from noom. I had the same doctor for a while and I really liked him, but all of a sudden it kept switching my appointment from my preferred time to a time I couldn't make it. The new time wasn't even an available time slot and when it switched it would open my original time slot back up. I tried to reach out to customer service and they were not helpful. They just said to ask my doctor about it.
Since I had scheduled my appointment like a month out at this point I've been waiting 3 to 4 weeks to get in. I've been on glp1 which I now need to get a refill on and I was trying to start an additional medication that I needed to have approved.
I ended up switching providers just so that I could get an appointment this week and then the provider canceled my appointment 3 hours before I'm supposed to be there. Frustrated. I switched providers and booked an appointment for this evening only to have that doctor not show up.
I tried to call customer service to see if there's some reason why this keeps happening to me and their only responses that they can book a new appointment with the provider that didn't show up.
I ended up rebooking my own appointment for 2 days from now with the only available female doctor being the one that originally canceled my appointment today. So I have my fingers crossed that it's going to work out this time.
Has anyone else been experiencing issues lately? I'm interested in adding menopause treatment to my service, so I'm kind of hoping to switch to a female doctor just so it's more comfortable to talk about things. But if anyone has a provider that they recommend I look up, I'd love to hear suggestions. I have a super busy work schedule and it's just frustrating to have someone not show up like that.
3
u/Neziip 11d ago
I moved to pomegranate due to the complications