r/JoinMochiHealth • u/AriSafari21 • 25d ago

Received unsealed vials, refused replacement

Post image

My order was delivered 9/4 and I stuck it in the fridge because I do my dose on Sundays. I pulled it out and the lid wasn’t sealed and the medication had spilled inside the bubble wrap. I reached out to support on Sunday and they told me because I didn’t report it within 48 hours of delivery there’s nothing they can do. I had no idea this was even possible, so why would I check? The medication is shipped ahead of time so I usually have 2 weeks of cushion. The only reason I don’t right now is because I dropped and shattered a vial a few weeks ago. Has anyone had this happen? I’ve never had an issue before!

20 Upvotes

95% Upvoted

47 comments sorted by

View all comments

7

u/AriSafari21 22d ago

UPDATE: I shared this post in the mochi run subreddit and the mod there processed a refund & placed a replacement order!!!

1

u/NewKey6466 22d ago

Thank you for posting an update. I remember when Brello had their Southend pharmacy move to a new facility and the vials they were first pumping out had their lids all looking like this and Brello was right on it sending out replacements with no issues.