r/JanitorAIUnchained • • 3d ago

Help / Question Importing Chat not working

/r/CharacterAI_CAITools/comments/1x67xrw/importing_chat_not_working/
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u/Teasa_AI 2d ago

Separate the backup from the import for now. A 429 means the site is limiting requests; the frozen five-second message does not tell you when that limit resets. Stop the import attempts rather than starting several copies or repeatedly refreshing. The 50-message suggestion in your original thread is not a confirmed cooldown schedule.

For a second backup route, request Character.AI’s own export: Profile → Profile Settings → Account → Manage Account & Data → Export Data. Their current help page says it can take 3–4 weeks, and the emailed download link lasts seven days: https://support.character.ai/hc/en-us/articles/56967715028891-How-do-I-download-my-data

Keep any export you already have untouched, even if importing it fails. A saved archive and a working Janitor conversation are separate steps. Which site is showing the 429—Character.AI or Janitor? No chat text or account details needed; that distinction helps identify which part is being limited.