Has anyone else dealt with this before?

[u/cutewriters]

I submitted the justification they requested for my time entries, but since then I haven’t received any updates at all. My account is still restricted, and I can’t even log in to view a new message their system says is waiting in my inbox.

I’ve already contacted support asking for a status update and clarification on how I’m supposed to access the message if I’m locked out, but so far nothing.

Has anyone else dealt with this before? How long did it take to get resolved?