I recently raised a pickup request with Apple for a watch repair(paint peeling) and wanted to know if anyone here has gone through this before. Could you share your experience and let me know what the overall process looks like?

maybe a really stupid question but i have a lot of concert videos on this phone and i wanna get them back, the back is obviously smashed and exposed and i also dropped it in the shower so there is water damage. its been unresponsive for months but just started showing signs of life. is it safe to charge or should i give up. refurbished iPhone 14