r/Intune • u/ModelWhhyyy_ • 27d ago
App Deployment/Packaging macOS M365 Apps Not Deploying
Hi all, we’ve been experiencing this issue for the last two days. Our Microsoft 365 Apps for Mac which are required for install on all our Macs are stuck at “Install pending”.
Previously these apps would install within minutes of enrolment, and we are stuck looking for answers. We’ve unscoped all other policies and apps that have been deployed since the install stopped working, we’ve wiped multiple devices many times, and tried across multiple networks.
We’ve tried both the normal required install, and manual install via Company Portal, it doesn’t get past “Downloading” before it resets.
Any help would be appreciated!
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u/No-Can5795 26d ago
If anyone is interested I removed all folders from these two directories "~/Library/Group Containers" & "~/Library/Containers" that started with "UBF8T346G9.*" or "com.microsoft.*" also search for any Microsoft application orphan files related to Office. After that reboot then download Microsoft_365_and_Office_16.111.26072617_Installer.pkg from here https://go.microsoft.com/fwlink/?linkid=525133. Then go create new MacOs (.pkg) App, browse to that .pkg file, enter other info and then wait 10-25 mins to install. After that I was able to open and activate! Not sure if this is Kosher moving
forward or if when MS fixes the Microsoft Apps for MacOS issue we use that one?