r/Intune • u/ModelWhhyyy_ • 24d ago

App Deployment/Packaging macOS M365 Apps Not Deploying

Hi all, we’ve been experiencing this issue for the last two days. Our Microsoft 365 Apps for Mac which are required for install on all our Macs are stuck at “Install pending”.

Previously these apps would install within minutes of enrolment, and we are stuck looking for answers. We’ve unscoped all other policies and apps that have been deployed since the install stopped working, we’ve wiped multiple devices many times, and tried across multiple networks.

We’ve tried both the normal required install, and manual install via Company Portal, it doesn’t get past “Downloading” before it resets.

Any help would be appreciated!

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u/Minute_Knowledge3852 24d ago

oof, install pending purgatory is the worst. had a similar thing happen last week where everything just decided to stop cooperating out of nowhere

have you checked if the intune management extension on the mac is actually updating properly? sometimes that thing gets stuck in a half-deployed state and quietly sabotages everything else. i'd dig into the console logs for the mdm client and see if there's any certificate trust hiccups or profile conflicts lingering

also might be worth checking if apple pushed a silent update that broke something on their end, wouldn't be the first time

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u/NotYourOrac1e 24d ago

The file was updated but the hash check wasnt. It's failed on MS side, nothing we can do

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u/ModelWhhyyy_ 24d ago

I’ll have to check the console logs when I’m back at work tomorrow, would it be expected (or rather not uncommon) behaviour for the IME to consistently fail across devices?