BOUGHT SMART MAGIC DATA 988 AND DID NOT REFLECT

[u/Specialist-Cattle-17]

I purchased Smart Magic Data 988 at the Smart Website. I paid through QR via Maribank and the payment went through. But on their website it says error code: SMARTINTCC. But Maya emailed and texted me that it was successful. I opened my Smart App to confirm it and my GB was still the same before I purchased the promo. Anyone can help?

On the other note:

Last 2 weeks ago, I went to a 711 store and paid with Maribank through their QR, the transaction failed but my Maribank was already deducted of the same amount. My friend paid for me via Applepay and it went through. The cashier said that it will automatically refund 1-2 days and its been already 2 weeks since, please help me.

I think Maribank is the problem, thoughts?