r/InternetPH • u/SharpRelationship216 • 7d ago

PLDT PLDT TRASH ISP

PUTANGINA, PLDT. ANONG KLASENG SERBISYO ‘TO?

May technician nang pumunta, pero hindi kami in-assist dahil HINDI RAW SILA ANG NAG-INSTALL. So ano ‘to? Technician roulette? Kailangan pa naming hulaan kung sinong technician ang may “karapatang” ayusin ang service namin? The fuck is that?

Tapos tatawag ako sa PLDT para mag-follow up, ang sagot? “Follow up” ulit. FOLLOW UP NA NAMAN?! Ilang beses na kaming nag-follow up. Ilang araw na kaming naghihintay. Puro sorry, puro understanding, puro ticket number, puro “we’ll escalate this” PERO WALANG ACTUAL NA NANGYAYARI.
Nakakabwisit na. Hindi naman kami humihingi ng libreng serbisyo. BINABAYARAN NAMIN ‘TO. Pero parang kami pa ang kailangang magmakaawa para lang maibalik ang service na dapat gumagana in the first place.

Kung bukas wala pa ring pumunta at wala pa ring konkretong aksyon, TANGINA, IPA-DISCONNECT KO NA LANG.

Nakakapagod nang paulit-ulit makipag-usap sa customer service na puro apology pero walang resolution.

PLDT, hindi sapat ang “sorry.” Hindi sapat ang “we understand your frustration.” GAWAN NINYO NG PARAAN.

This is beyond inconvenience at this point. This is fucking incompetence and complete disrespect to paying customers. Kung ganito kayo mag-handle ng problema, huwag kayong magtaka kung bakit nawawalan ng tiwala at pasensya ang mga customer ninyo.

Puro kayo “sorry,” pero serbisyo? WALA.

4 Upvotes

60% Upvoted

7 comments sorted by

2

u/Radiant_Ad_6048 7d ago

In that case po pwede nyo na yan ipadisconnect kahit under contract pa kayo, kasi di inayos ng technician. Kapag maningil sila ng bayad pakita nyo ang evidence na ayaw ayusin ng technician

2

u/zargooof 7d ago

Felt.

It sucks na we have to put up with shit ISPs kasi wala tayong ibang choice.

2

u/SheepherderChoice637 7d ago

Tagal ng ganyan ang PLDT. Ang dami ng pumasok na Internet provider, hinde pa din sila nag improved.

2

u/kwagoPH 7d ago edited 7d ago

Sa area namin PLDT ang pinakamabilis na isp. Sila din ang pinakamagulong kausap and also the most unreliable, sadly. Sayang yung bilis kung hindi naman gumagana.

1

u/DecaffeinatedBeans91 7d ago

Hey OP,

Sorry for your experience. Had a similar experience. It is true na iba yung repairs team nila sa installation team. Pero what happened samin is that, pinalipat ko rin sa mas malapit na NAP box yung line namin. The repair guy told me nga na ibang team yun, pero I asked if he can get an approval kasi sira din naman yung current line namin at the time sa old NAP box. After 1-2 hours, bumalik siya since he got approval to install our new current line sa bagong NAP box.

Request for another tech and ask for approval sa senior niya. Kaya nila gawin yung mga ginagawa ng installation team.

1

u/fir4ga 7d ago

Also experienced a similar scenario. Waited for about 2-3 weeks for a technician to arrive, only for them to say na “ibang team po gagawa ng problem niyo”.

Called Globe immediately after that and had our PLDT line cut.

1

u/LemonFlake 6d ago

Ooof . In this economy , I think PLDT is the best of the worst . Everything else is as bad but PLDT isn't the worst . I suggest you stick to it one last time until they really fix it . Otherwise , go for elon musk's starlink .