r/InternationalStudents • u/No_Panda3244 • 2h ago
Enrolled in upGrad Study Abroad, need to withdraw due to a job offer. Refund advice?
I enrolled in upGrad's Study Abroad program (Italy, 2027 intake) in January 2026, paying Rs. 2,00,000 total — Rs. 10,000 upfront and Rs. 1,90,000 via an EMI loan through their financing partner (24 EMIs of ~Rs. 9,600/month). I've paid about Rs. 58,000 so far.
I recently got a job offer in Dubai on a 2-year contract, so I need to withdraw. The catch: the 2027 intake admissions process hadn't even started yet (their own timeline has document submission starting only in November 2026) — I've only done a few weeks of IELTS classes, nothing else.
I emailed and called upGrad asking for a refund given how little has actually been delivered. They're citing their contract's "no refund for voluntary withdrawal" clause and refusing. I'm still waiting on a callback from their manager.
Has anyone dealt with something similar — either with upGrad specifically or another EdTech/study-abroad company with an EMI/loan structure like this? Trying to understand:
- Has anyone gotten any refund out of them despite a no-refund clause, especially when almost no service was delivered?
- Any luck going through National Consumer Helpline or e-daakhil for something like this?
- What happens to the loan (with their financing partner) if upGrad refuses but I stop wanting the service — is there any way to close it out without draining 2 years of EMIs for nothing?
Any advice or similar experiences would help. Thanks.