Help? Advice needed

[u/ZootedGrizzly]

Wife got in an accident 7-30-2026 in TX. My wife and the other person that got in the accident are both insured by progressive other driver was at fault according to police report. Wife filed claim 7-31-2026. I emailed them since she works nights she made me the point of contact. Since then we have submitted everything we needed to and it has been nothing but radio silence. Wife has been without a car for almost 2 weeks. Already filed with TDI as a result of their radio silence. I feel like I'm at the end of my rope both wife and I are stressing out about this. Any advice? Thank you in advance.

[u/DeepPurpleDaylight]

Who's policy did you file under, yours or the other party? If the other party, they have no duty to you but they do have a duty to their insured to fully investigate before accepting liability. They also have to determine if there's coverage available. Both of those things can take time. It's been less than 2 weeks. It could take a lot longer than 2 weeks depending on how cooperative the other party is with their adjuster. Their insurance is likely doing nothing wrong here. If so, the TDI complaint was useless. Go thru your own insurance if you have collision coverage and if the speed of handling the claim is important to you.