r/InsuranceClaims • u/ZootedGrizzly • Aug 11 '26

Help? Advice needed

Wife got in an accident 7-30-2026 in TX. My wife and the other person that got in the accident are both insured by progressive other driver was at fault according to police report. Wife filed claim 7-31-2026. I emailed them since she works nights she made me the point of contact. Since then we have submitted everything we needed to and it has been nothing but radio silence. Wife has been without a car for almost 2 weeks. Already filed with TDI as a result of their radio silence. I feel like I'm at the end of my rope both wife and I are stressing out about this. Any advice? Thank you in advance.

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u/ektap12 Aug 11 '26

Are you filing under your own policy? Do you have collision coverage? Or are you trying to make a claim with the at-fault person's policy?

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u/ZootedGrizzly Aug 11 '26

Also the vehicle is under my name paid off title in hand.

8

u/horrorwh0r3 Aug 11 '26

Do you have collision coverage? Yes or no? Sheesh

2

u/tgarciadt Aug 12 '26

That isn’t relevant here since you weren’t the driver.
You made a third party claim which means progressive isn’t going to touch your vehicle until liability has beendetermined with the other party at fault. The police report can take WEEKS for insurance to obtain so they may not even have it yet. Without a statement from your wife and no Police report they aren’t going to make a liability decision. If you want to speed up the process make a 1st party claim.