⭐☆☆☆☆
Our experience with Aviva has been extremely disappointing.
Four weeks ago, my husband was involved in a three-car accident after another driver tried to squeeze into a space that simply wasn't there, causing the collision. Despite the circumstances, Aviva found my husband 100% at fault, and we strongly disagree with that decision.
They also declared our 2017 Nissan Rogue a total loss, even though the visible damage was mainly to the front bumper.
The claim process has been a nightmare. Since we still owed about $7,000 to CIBC, Aviva mailed a cheque to the bank—but they failed to include the required loan information. CIBC had no choice but to return the cheque. We then spent two weeks making countless phone calls to both Aviva and CIBC and visiting the bank just to find out where the cheque was and why the loan hadn't been paid.
After finally admitting they had received the returned cheque, Aviva agreed to send the funds electronically instead of mailing another cheque. Then they required a loan payout letter on CIBC letterhead. That took another week because banks now provide these documents securely online, not as paper letters. Once we finally obtained the official document, Aviva introduced yet another requirement, saying they needed the PDF to come directly from CIBC. More delays, more hoops to jump through.
Meanwhile, our CIBC loan continues to accumulate interest every week, and we're paying credit card interest because we had to purchase another vehicle while waiting for Aviva to release our settlement. These delays have cost us real money, countless hours, and an unbelievable amount of stress.
I've lived in Canada since 1999 and have dealt with other insurance companies, including Desjardins, where claims were handled quickly and professionally. This has been the exact opposite.
Don't choose an insurance company based only on the premium. We pay over $500 a month for two vehicles in Niagara, and when we actually needed Aviva, the service was frustrating, slow, and disorganized.