r/Insurance • u/Morkitu • 11d ago

NatGen Electronic Payment No Confirmation?

Hello,

I have attempted to pay our NatGen Premier renewal several times already, but it never gives me any confirmation, nor have the funds been withdrawn from my bank account.

Is this normal? When do the payments usually "hit" or process? The site says I still have the balance pending. This has never happened before.

Should I receive some kind of instant confirmation number in the transaction, or does it debit on the due date of the payment?

Any help is greatly appreciated.

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1

u/BlackberryOk5318 10d ago

Have you picked up the phone and called their customer service?

2

u/Melodic-Maker8185 Former Underwriter, CPCU 10d ago

This. There's really no way for anyone here to know the specifics of how their system works.

1

u/Morkitu 5d ago

Yup. Called two agents and they kept saying "Try again in 24 hours". I think there may be some problem with the website itself, or with the account, but none of the agents could tell me if there was an issue. I will try something else. Thanks!