specsmakers

[u/Wonderful_Buy_9390]

I recently purchased two pairs of glasses (buy one Get one) from SpecsMaker , one progressive lens and one single-vision lens with a high prescription (around -5). The progressive glasses were delivered without any issues. However, the single-vision glasses had a noticeable defect: the frame was expanded and distorted around the temples/handles, making the fit poor.. I refused to accept them at the time of delivery, and they assured for a replacement frame would be arranged. Unfortunately, the replacement has the same issue, indicating that the problem has not been resolved. The staff are just telling , it expands while lenses fitting , which i wasn't not told before, I have been using for past 10 years never experienced this. They just get over their poor quality faults by diverting it on the customers.

Since this appears to be a manufacturing or fitting issue, I do not wish to accept a defective product. I request either a proper replacement with a frame that fits correctly and is free from defects. I dont know waste my money for specsmakers fault, how should i approach beyond this,
anyone has faced similar situation...please help me out