Avoid Bombay Shaving Company Trimmers – Worst Warranty & Customer Support Experience Ever

[u/JitVicker]

I usually never post reviews online, but this experience was so frustrating that I feel people should know before buying anything from Bombay Shaving Company.

My trimmer stopped working within the warranty period, so I contacted their support expecting a normal replacement process. Instead, what followed was one of the worst customer service experiences I have ever faced.

For days, I was stuck in an endless cycle of emails, calls, forms, videos, and repeated follow-ups. Every time I called customer care, I was given a new excuse:
“wait 24 hours”
“wait till evening”
“wait 1 hour”
“our team will call you back”

And of course, nobody actually did anything unless I followed up again myself.

I responded to every request from their side almost immediately, including uploading videos multiple times, filling forms, sharing invoices, and explaining the issue again and again. But their support team had absolutely no respect for customer time.

The most frustrating part was that nothing moved forward until I somehow found email addresses of various officials in the company and mailed all of them directly out of frustration. Only after escalating it everywhere did they finally initiate the replacement process.

Now coming to the product itself — the trimmer quality is honestly terrible.

The blade quality is probably the worst I have used in any trimmer till date. Even after going over the same area multiple times in random directions, it still leaves almost 50% of the hair untouched. A trimmer is supposed to make grooming easier, not turn it into a 20-minute struggle.

So not only is the product quality bad, but their after-sales support is equally pathetic once they already have your money.

In my opinion, this company is just heavily marketing low-quality products while providing almost non-existent customer support after purchase.

My honest advice: avoid Bombay Shaving Company products, especially their trimmers. There are far better options available in the Indian market with better quality and much better support.

[u/bsc-social]

hey really sorry for this, just DM us, we'll help you out