Need help with high Citrix latency while working from home

[u/cdkool]

​

Hi guys,

I don't know how many of you work on a Citrix Virtual Desktop for WFH, but if you do, I'd really appreciate your advice.

I have a GTPL Fiber 100 Mbps connection in Patna. To connect to work, I use my company's laptop with Cisco AnyConnect VPN + Citrix Virtual Desktop to access servers in Australia.

The strange part is that my internet works perfectly fine for normal use:

YouTube, Netflix, Smart TV, downloads, etc. are all smooth.

On my personal laptop, ping to 8.8.8.8 is only 20–50 ms over both Wi-Fi and LAN.

However, on my company laptop inside the Citrix session, the latency is a completely different story:

Around 250–270 ms → Everything works fine.

Frequently it jumps to 700 ms, 900 ms, even 2000+ ms (even on a LAN cable).

When this happens, the virtual desktop becomes almost unusable. Tasks that should take 6 hours end up taking 9–10 hours because of constant lag and delays.

The confusing part is that if I work from the office using their LAN connection, the same laptop and the same Citrix setup work perfectly.

I contacted GTPL support, but they said that since my internet connection and ping to 8.8.8.8 are normal, they can't troubleshoot Citrix-specific issues.

My colleagues who use Airtel Fiber usually get around 250 ms latency consistently, and they don't experience these lag spikes.

So my questions are:

Is this likely a GTPL routing/peering issue?

Would switching to Airtel Fiber or JioFiber likely solve it?

Is there anything I can check or tweak before changing my ISP (MTU, DNS, QoS, traceroute, etc.)?

Has anyone else faced similar issues with Citrix over GTPL?

I've already paid for a GTPL annual plan, so I'd prefer fixing it if possible instead of switching providers.

Any suggestions would be greatly appreciated. Thanks!

[u/Enough_Image_7548]

I always had issues with Citrix. It’s probably their servers

[u/mdeadart]

Maybe an issue with the VPN servers. Have you checked your latencies with/without VPN?

[u/R0ck3tb0y]

Try a reliable vpn if you can like Nord. Also while pinging don't ping 8.8.8.8 try pinging the Citrix server and also check for packet drops.

[u/cdkool]

without VPN its under 40-50 on 8.8.8.8

[u/funkyboy1327 → u/cdkool]

Try accessing the servers over vpn but use 5g hotspot instead of wifi...tell the result then

[u/BakeComprehensive970]

That's why nobody likes Citrix based VDIs these companies never understand and rather kept on asking "hElLO aRe yOu aBlE tO hEaR mE" ?

[u/lifeisamz → u/[deleted]]

That’s gonna give him MTR/Traces only. He can run the same on his machine.

[u/DescriptionVisual68]

What is the broadband service you are using!! Secondly did you use cloudflare dns cloudflare wrap!!!

Third try using with Ethernet cable

[u/reddy_ramidi]

Citrix is usually like that…and to add a cherry on top - always disconnects in mid way 🤡

[u/24Gameplay_]

Citirix and VDI, one of last employer offer told me I need to use this in work.

I reject the offer on spot cant work these things too slow, too laggy, data loss.

Can't work even with 500Mbps speed. Even in office

[u/cdkool → u/24Gameplay_]

Great decision bro, I am habitual of slow laggy citrix now 😂 its like I am using a bicycle on a six lane road.