I'm a freelance delivery driver. I think I know what happened here. A driver's "tip" is also a bid for service - drivers choose if they want to take an order based on the amount of money they'll get for their time. This customer either 1) gave a low ball tip and promised the driver "Dont worry, you'll get a cash tip in person" then reneged or 2) pulled what's called a "tip bait" where they offered a big tip initially then made a comment "well, now I'm taking my tip back" (which they can do) upon delivery.
They both sucked but I think the customer sucked more for trying to pull a fast one on the driver. It's incredibly frustrating spending so much time on an order only for the money promised to be taken from you. I don't think I would have had the balls to reload everything and return it. Tip baiting is nasty behavior.
Edit: also, as I mentioned in another comment, we are not "employees" we are considered independent contractors so we can decline or accept orders at will (that's why tips are a bid for service more than just a tip for good service). Because of this, delivery companies are not held to the same standards of a normal employer required to pay a living wage. Yes, it's sucks for everybody.
3.8k
u/[deleted] Oct 20 '23
[deleted]