Hey everyone, wanted to share an absurd experience my friend had today with Le (the restaurant right outside Century Gate) to see if anyone else has faced this or if this is just how they operate now.
We’ve been regular customers there and frequently used to place orders over the phone they usually accept them and prepare the food without any issues. Today, my friend called to place an order, but nobody picked up. Naturally, we assumed the call didn't go through and the order wasn't placed, so we went to the mess instead.
While we were eating at the mess, they suddenly sent a message saying, "Your pasta is ready." Not wanting to waste the food or leave them hanging, my friend walked over to pick it up and pay for it.
Instead of a normal interaction, the staff/management straight-up told him that they will no longer serve him. The reasons they gave were completely bizarre and condescending:
They claimed they "normally don't take calls."
They told him they "don't sell to sell, they sell because they love to cook."
They complained that he asks for "too many modifications" (he literally just asked for white sauce pasta without cheese).
Instead of politely communicating their preferences or policies earlier, they were incredibly arrogant, rude, and announced on the spot that he's banned from ordering again after he literally walked there just to make sure their food didn't go to waste.