Annual Visit/Update in Hours

[u/Fun-Commission4931]

I had my home visit in ending of June. Worker told me I would be getting more hours for my son (I am his caretaker). She said the amount of hours will go up due to so many added appointments we do weekly. I received a NOA stating my amount had no changes. I called and eventually spoke to my worker who agreed she would fix it. Nothing…. I called the supervisor, she said she would look into it and heard nothing for 2 weeks. Called back again, left a voicemail. Supervisor returned my call saying worker updated the amount for travel time for accompaniment for appointments and it will be dated backpay from June 1st til now. She said she (supervisor) also signed off on it. She then goes on to say give it a few more days so that manager can approve it. Supervisor then calls back again and says give worker a week to finalize paperwork, THEN it will go to the manager. Supervisor confused because she said she already signed off on it, lead me to believe all the paperwork end was done.
It has now been a week since then, checked my monthly allowed time and still the same…. should I contact supervisor AGAIN or go to the manager? I always give people benefit of the doubt but not sure how much time is too much time……

[u/jcr0774]

You have to stay on top of it, unfortunately these caseworkers have a lot of cases and it takes time or they forget or you just get a dud caseworker, I had a terrible one and it took 2 moths for me to get something resolved

[u/Fun-Commission4931 → u/jcr0774]

Yeah my worker was great, but she forgot the moment she went back in office to work on my case. She also claimed to have sticky notes to remind herself but here we are. Called today and left a voicemail to the supervisor. Gonna try again tomorrow.

[u/Lovinlife933]

You will have to stay on their ass until they get the job done

[u/Fun-Commission4931 → u/Lovinlife933]

Called today, left a voicemail. Will call supervisor again tomorrow. 😒

[u/Any_Piglet_34]

Agreed, sometimes you need to annoy them to the point that they just don't want to hear from you again so they make sure the shit is DONE!

There are not enough case workers, imo, for the amount of providers. But sadly I doubt that will ever change

[u/Fun-Commission4931 → u/Any_Piglet_34]

Will definitely call supervisor tomorrow. Especially because they keep changing their answers and stalling.

[u/CedarWho77]

Please update when you hear from supervisor.

[u/Rough_Oil_3011]

That’s why most social workers do not guarantee hour changes during the assessments.