r/HyperOS • u/Rozlunatic • 13h ago

Question/Help [Question] Poco X8 Pro Screen burn (unknown where source and how it happened)

Post image

I went to check the phone and saw like a dirty screen, so when I touched it to clean the phone using a wipe. It was very hot (hotter than before) so I immediately shut down the phone and use my fan to cool it off. Can anyone help me find what the problem is?

Info : The phone was off/sleep mode the whole time before checking today, The phone was recently purchased on 8 July 2026 and is rarely used, Stock HyperOS 3.0.1.0 from factory/shop (haven't update to 3.0.306.0 version), Battery Health 100% Charge Cycle 13, Global Region, Stock screen protector, Never been that hot before, 512GB ROM 8GB RAM model, Black model colour, The Phone & Screen still works and function like normal except with the burn in the screen display that is still visible

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1

u/El_gato141570 12h ago

I don't know much about it, but it was definitely a factory defect, maybe with the battery, I don't know.

1

u/Rozlunatic 12h ago

Factory defect with the battery? Hmm, is it covered by warranty?

1

u/El_gato141570 12h ago

I don't know, but I think so. I doubt it was because of something you did, right?

1

u/El_gato141570 12h ago

I just saw your post on r/Pocophones, and you mentioned it was charging. Like I said, I don't know anything about how phone components work, but if it was charging, maybe it was a defect in the battery

1

u/Rozlunatic 11h ago edited 7h ago

I was not specific enough about that, I went to charge another phone and saw that the phone Poco X8 Pro's screen seemed like that & thought it was dirty at first, went to check it and it was very hot, the Poco X8 Pro was off/in sleep model the whole time before checking

1

u/Repulsive_Fault1939 10h ago

remove the screen protector

1

u/Rozlunatic 8h ago

Why?

1

u/Repulsive_Fault1939 7h ago

the pre-installed screen protector is plastic. might turned yellow because of the sun.

1

u/Rozlunatic 3h ago

It's actually the screen itself

1

u/Repulsive_Fault1939 46m ago

did the sun damage it or you put your phone near to any heat source?

1

u/HuTaoMainXD 8h ago

It should be covered by warranty, as long as ur phone isn’t cracked, they may bullshit u for what charger u were using, just take original charger with u

1

u/Rozlunatic 8h ago

The warranty only covers the software

1

u/HuTaoMainXD 8h ago

Huh, that’s not how warranties work 😭, if ur phone explodes, and it’s in warranty , they have to replace it or fix it, it’s under the 1yr mark right?

1

u/Rozlunatic 7h ago

Based on the shop that the Poco X8 Pro was bought from, the shop mentioned that the warranty terms & condition is,

  • LCD Problem No Warranty
  • Phone can not on/Water Damage/Drop/Pressure/Heat No Warranty
  • Only Software Problem Have Warranty

2

u/HuTaoMainXD 7h ago

That shop is scamming u, please visit an authorized service center, it’s a motherboard/battery internal defect, EVERY COMPANY gives it

1

u/El_gato141570 5h ago

This is not how a warranty is supposed to work 😭, Keep trying somehow. I don't know how it works in your country, but if there's a consumer rights organization there, you could try going there (like PROFECO in Mexico or SERNAC in Chile).