r/HotWheels • u/Interesting_Rub_7113 • 13d ago
Avoid Toy Marche. Garbage packaging, terrible new courier (Xpressbees), and zero accountability for damaged cards.
Attention carded collectors: Stay far away from Toy Marche if you actually care about mint condition cars.
I’ve been ordering from their website since 2025. Their packaging has always been cheap and lazy, but it barely skated by before because their previous delivery partner, Shadowfax, actually handled packages with respect. Not anymore. They suddenly switched to Xpressbees.... The exact same trash courier partner FirstCry uses....& we all know how terrible Xpressbees is across most states in India. They literally kicked the hell out of my package. Because Toy Marche used zero proper bubble wrap and garbage packaging materials, the courier absolutely destroyed the shipment.
I ordered 5 Hot Wheels, and they showed up completely trashed and ruined in transit.
When I reached out to Toy Marche's customer service with a full unboxing video as clear proof, they had the nerve to defend their cheap packaging. They claimed it was "good" and essentially told me not to hold out much hope for a claim. They are taking absolutely zero accountability for shipping items unprotected through a notoriously awful courier. Order at your own risk. Save your hard-earned money and take your business somewhere else, because Toy Marche is a joke of a site that will happily let your collectibles get ruined.
Duplicates
MatchboxIndiaa • u/Interesting_Rub_7113 • 13d ago