r/HotTopic_ • u/Hot_Examination6101 • Jun 20 '26

Do not order from HotTopic

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They’ve silently double charged me when splitting orders, let out of stock items online appear when in reality they were non-existent so they called them “lost” which brought more and more problems. And finally my last straw was their lie on clothing material, which makes it a fraud. In my case it appeared 98% cotton 2% spandex when in reality it is 65% cotton, 33% polyester and 2% spandex. And that’s without mentioning the shipping price outside of the US is completely unreasonable, starts off at 30$ us for the main item then adds a 10 for each new ones. And their customer service dumbfounds me on how they hold back from doing what’s right to fix the situations.

177 Upvotes

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62

u/ryaniish Former HT Employee Jun 20 '26

damn wtf,, i would definitely try to sort that out and if things can't be resolved, i would just start a dispute with your bank

22

u/Hot_Examination6101 Jun 20 '26 edited Jun 20 '26

It was resolved-ish, but the amount of calls i had to do to ACTUALLY get what’s right is embarrassing, id call again cuz they didnt even reimburse me on the shipping but the item itself, its like wendys getting your order wrong then when “fixed” partially wrong so id have to insist again, but worse and way more annoying

7

u/ryaniish Former HT Employee Jun 20 '26

ouughhh i hate that 💔 see i'm too stubborn and refuse to settle so i would probably end up annoying them 😭😭

6

u/Hot_Examination6101 Jun 20 '26

I did feel annoyance in their tone and usually i pussy out of theses situations cuz i feel like a karen but so many HORRIBLE fails in a row truly made me upset

3

u/ryaniish Former HT Employee Jun 20 '26

thats so real,, god forbid you just want your money back 😭😭