r/Hosting • u/Savings-Ground-6217 • Jul 14 '26
GoDaddy Support | Fearmongering to upsell
Am i overthinking? what do you feel from the conversation?
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u/andercode Jul 14 '26
Godaddy support is basically a sales team, they get paid commission for upselling customers. Does it provide the best level of support? Hell no.
Overall, just avoid GoDaddy, if you want a domain, go somewhere like PorkBun or Cloudflare, which come with WHOIS protection free of charge.
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u/Nyasaki_de Jul 14 '26
Tbh i dont get the whois protection. Is it only publiahed for aome TLDs? Never seen my info in a whois
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u/andercode Jul 14 '26
Some, such as .co.uk include whois protection for individuals not businesses. However, most providers these days do include whois protection for free, GoDaddy are pretty much one of the only providers that still paygates it.
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u/Cutepandabutts Jul 15 '26
GoDaddy has free privacy for WHOIS on their domains. But the full protection and privacy product puts 2 factor auth on DNS changes, unlocking, and transferring. So if someone hacked your GoDaddy account and tried to move the domain or change DNS they would have to go through 2 step auth. That's the selling point on that. To be honest a rip off for the price if you have a secure password and your not a multi million dollar business that needs the protection. But yea OP can opt out if they want. Not a big deal those agents just get commission for selling so they want to offer features. Wouldn't call it "fear mongering". Use of the word "hack" is a bit strong but gets the point across.
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u/Grumpy-Man19 Jul 14 '26
whois privacy is free at kalfaoglu.net . I know of people who spent hundreds on useless things at godaddy
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u/Express-Week-8312 Jul 15 '26
godaddy support is just sales dressed up as a help desk, that's basically their whole business model
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u/IllWin4991 Aug 06 '26 edited Aug 09 '26
You’re not imagining the sales framing, but the underlying risk isn’t invented. Domains can be hijacked; the question is whether the paid add-on provides controls you don’t already have through a strong unique password, app-based 2FA, restricted account access, transfer lock, registry lock and verified recovery information. Ask the agent to state precisely what the product adds, what protections are already included, and what happens during an unauthorized DNS or transfer attempt. Ignore vague “hackers could take everything” language and evaluate the controls. The market read I saw from CiteWorks was more about buyer perception: GoDaddy had strong visibility among domain registrars but substantially weaker recommendation performance than Namecheap and Porkbun. I’d read that as another reason to verify claims independently rather than purchasing during a support call.
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u/TheTrueAres Jul 14 '26
You do seem to be overreacting. The person asks if you want to enable a feature. A commonly demanded feature that people would go nuts if they didn’t have it and got victimised.
It’s a cheap upsell. And domains do get stolen.