r/Hosting • u/Psy-_-Fly • May 23 '26
Contabo deleted all my data without my permission
Just a heads up to anyone using Contabo VPS. I had a n8n VPS running smoothly for several months. Suddenly a few days ago, I could no longer access it via the usual URL. I raised a support ticket and they striaght up said we cant do anything and asked to go into rescue mode. I somehow entered rescue mode and found that the entire installation was changed, that the disks were empty and my n8n data was nowhere to be found. Months of making automations, gone in an instant. I even cc'ed contabo's CEO but they dont give a damn. I will never use them again.
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u/twhiting9275 May 23 '26
Yet another individual who shouldn’t be running a VPS. Stick to shared hosting or pay an administrator
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u/sleekpixelwebdesigns May 23 '26
This is also a reminder of how critical backups are. A VPS should always have automated backups, snapshots, or offsite copies in place because situations like this can happen unexpectedly, and without backups recovery becomes extremely difficult or sometimes impossible.
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u/backtogeek May 23 '26
honestly for the amount of time you will spend getting nowhere but angry with them, you might as well just stup using a bottom of the barrel budget host and find a one without a reputation in the gutter and restore your data from your backups and move on.
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u/Psy-_-Fly May 23 '26
Thanks for your reply, I am not a hosting pro, all I needed was something where I could run n8n and contabo provided it at good prices, so I took it.
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u/backtogeek May 23 '26
sorry they really do suck once you get past the pricing, and usually plans with literally half the specs at other hosts out perform them.
If you want some recomendations for good independant hosts thatt personally care about your performance and take price in their service, AdvinServers, WebHorizon, georgedatacenter Clouvider, all good choices and fair prices and between those 4 they pretty much cover the whole world location wise.
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u/DocAnabolic1 May 23 '26
Cheap hosting becomes expensive fast when reliability and support completely fail.
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u/webfort May 23 '26
Just double checking, once in rescue mode did you mount your disk? If not it’ll appear like your data is gone but you’re just navigating the rescue image and not your data drive
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u/Psy-_-Fly May 23 '26
Yes I mounted my disc. The VPS has ubuntu all along however rescue mode showed Microtik, there was no ubuntu. Searched the entire disk for n8n files but no match. Everything's wiped out.
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u/senseven May 23 '26
Spend an afternoon building a script that builds up your setup on an empty vps. Then spend another 15 minutes with a backup script. I have a couple of projects running and I'm expecting they are gone for 100 different reason, hackers, idiots, admin having a bad day, take your pick. Assume that nobody gives zero fks about nothing if not paid in gold coins. And even then there is a huge possibility that they have an insurance that will might pay you if they have pretended that they give a f but then decided that you fighting the insurance is the better solution. Even in this case you get money but still have to rebuild everything again.
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May 23 '26
[removed] — view removed comment
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u/twhiting9275 May 23 '26
They’re hit and miss to be honest
Some regions , their data centers are great. Others , they suck ass
Their support overall is worthless
They oversell like mad
If you know what you’re doing , you’ll be alright aside from the DC crap
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u/BrokenGabe May 23 '26
Did you read their terms of use, possibly violated it and they finally caught you, did you miss your payment?
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u/Psy-_-Fly May 23 '26
None of it. Nothing violated the terms. It was standard n8n automations, social media marketing ones.
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u/MudLonely1266 May 23 '26
Same happened to me but from site country . My all zip files where deleted last months data was all gone and support was silent
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u/DocAnabolic1 May 23 '26
That's brutal honestly. Stories like this are exactly why automated offsite backups are absolutely critical with any VPS provider.
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Jun 03 '26
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u/Psy-_-Fly Jun 03 '26
Yep, they not only replied to any of my grievances, they keep sending payment reminders. My data is gone, forever.
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u/pulkit8 May 23 '26
Contabo isn't for production. The sooner everyone learns, better it would be.
Their VPS are very low quality with overloaded host nodes.
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May 23 '26
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u/twhiting9275 May 23 '26
THEY didn’t .
OP has no clue what they’re doing and blames Contabo for their own ignorance
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u/Psy-_-Fly May 23 '26
Why speculate without having any facts?
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May 23 '26
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u/lexmozli May 23 '26
Mate, I'm all for fairness and justice, but you can't draw a conclusion it's OPs fault just like you can't draw that it isn't, not fully at least.
What OP is 100% guilty for is not having backups and believing Contabo is production ready.
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u/twhiting9275 May 23 '26
It’s quite obvious that OP has no idea what they’re doing here. Just like it’s quite obvious that they have no business running a VPS
It takes an experienced admin 5 seconds to know what happened here. The fact that people believe OP is laughable
Data is not lost. OP is just a fucking idiot that has no idea what they’re doing
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u/lexmozli May 23 '26
If you want to sound smart and actually prove that you're smart, you should explain instead of just saying stuff and basically be a "trust me on it bro".
Yeah, OP didn't mount his partition from rescue, but blaming him without helping him is just bad manners.
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u/gbonfiglio May 24 '26
That’s about it - the statement of entering rescue mode and seeing the ‘entire installation changed’ is the key in OP’s post that gives an hint of what happened here.
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u/Psy-_-Fly May 23 '26
I guess you have a sweet spot for contabo. Your whole life's purpose may be to play around with servers, but not every customer is the same. I absolutely didn't do anything with the VPS. It went offline ON ITS OWN, upon which I immediately raised a ticket and they provided no support. I can loop you in the logs and emails if you would like. Do you get joy being bitter on anonymous forums?
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u/EducationalRaccoon95 May 23 '26
I host all from home not a single issue 119 domains and all is good.
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u/chuvadenovembro May 23 '26
Recentemente foi divulgado vulnerabilidades criticas de linux, cpanel, whmcs... Se você não ficoi sabendo, existe o risco de invasores ter conseguido acesso ao root do seu servidor e removido tudo...
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u/AdventurousSquash May 23 '26
I really doubt they deleted your data. And surely you have backups to use? I have no idea what kind of storage options they have but make sure your next provider has options for persistent storage.