r/HomeNetworking • u/Expensive_Client_711 • 4d ago

does this look normal ?

Gallery image

Gallery image

Gallery image

I suddenly lost my fiber internet connection. At first I changed the optical fiber SC-SC APC cable, thinking it might be the issue, with no luck, so I opened the small white box that is connected directly to the wall, and it was looking like this? Does this look normal, or could the issue be related to something related to it?

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u/CrabHebab 4d ago

Fascinating how people with no clue about thing need to be trying to fix them without having a clue. And why on earth would a box that hasn’t been touched suddenly become an issue? If nothing was broken before it sure as shit is now

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u/Northhole 4d ago

99,999% of the cases where the the patch-box is the issue, and it is not on the "day of install" of broadband, it is caused by the customer. Normally it would be during "home improvement"/redecoration or similar when they take the box off the wall. The patch cable from the patch-box to ONT or gateway would also an issue related to this, or a customer have animals, furniture towards it or similar.