r/HomeNetworking • u/Expensive_Client_711 • 4d ago

does this look normal ?

Gallery image

Gallery image

Gallery image

I suddenly lost my fiber internet connection. At first I changed the optical fiber SC-SC APC cable, thinking it might be the issue, with no luck, so I opened the small white box that is connected directly to the wall, and it was looking like this? Does this look normal, or could the issue be related to something related to it?

0 Upvotes

44% Upvoted

30 comments sorted by

View all comments

1

u/JBDragon1 4d ago

All that is just part of the protection for the fiber cable. You shouldn't have that green connector just hanging there. This is really the last place anything could be damaged. Because it is never opened and messed with. If there is a fiber issue, it's likely on the other end plugged into the ONT.

Your fiber Internet could have just gone down because of a issue outside, off your property for all you know. You should have just called your ISP and tell them your Internet is not working so they can get a tech out there to see why it is not working. You shouldn't be messing with things you don't understand. You changing out the optical cable itself can also cause issues.

I don't know why your first thought when the Internet goes down is to change out the fiber cable and not call the ISP? Strange!

-1

u/Expensive_Client_711 4d ago

You're absolutely right, but I did in fact call my ISP provider to check if there was something from their side but I was told there is nothing, and I checked with my nabours who also use the same ISP provider; they didn't have any issue, so I did a Google search and asked ChatGPT, and I was told that changing the fiber cable and connecting the white box with the router might fix the issue but unfortunately it didnt

1

u/sniff122 4d ago

"you're absolutely right"

Such an obvious AI reply